Frequently Asked Questions

Below you will find an extensive list of answers to your Forex trading questions

All your Questions Answered

Use this link to start with the account opening application – open live account

We aim to respond to all new account enquiries within a 24 hour period.

You will enjoy tighter spreads with a GO Plus+ account. However there will be a commission for every trade you place on a GO Plus+ account. You can read more about the accounts on our Compare Accounts Page.

You can have one of the following: ­AUD, USD, GBP, EUR, NZD, SGD,CHF,CAD and HKD.

Refer to our Client Wallet page for the list of acceptable deposit methods available.

Login to your GO Markets Client Portal for the withdrawal procedures.

All withdrawal requests received before 1pm AEST will be processed on the same day. Requests received after 1pm AEST will be processed the following day. While it largely depends on the receiving bank you are using, in general, local transfers may take 1-2 business days, and international transfers may take 3-5 days for your funds to be reflected on your account balance.

The minimum deposit is USD200 on Standard accounts or USD1,000 on GO Plus+ accounts.

Please refer to our Client Wallet or login to your GO Markets Client Portal for further details.

Please email support@gomarkets.com and we will update your profile. Please note that if you are updating your address details, we require a recent bank statement or utility bill which shows your new address.

You can do so via your GO Markets Client Portal or through the MetaTrader 4 trading platform. Click on Tools > Options and look for the Server tab.

There is a Change button you can click on to change your master or investor passwords.

Yes, we can. Your GO Markets Client Portal will provide the necessary steps to recover your trading account password.

Alternatively, you can call us on +61 3 8566 7680 or send your full name, date of birth and address to support@gomarkets.com so that we can reset it. For security purposes, you will be required to provide some personal details to help verify your account.

Yes. We are regulated by the Australian Investments and Security Commission (ASIC) and hold an Australian Financial Services Licence (AFSL) no:  254963. You can check our details on the professional registers page of the ASIC Connect website.

No. CFTC regulation prevents US traders trading with non US brokers.

Yes. There is also a MT4 app for Google Android and Apple IOS. You may search for Metatrader 4 on either Google Play or Apple App Store.

Margin is the amount of money required in your account in order to open a trade.

To calculate the FX margin requirement, you will require the following formula:

(Market quote * Volume) / Leverage = $Margin Requirement

Example

The current EURUSD price is quoted as 1.13729, and we would like to trade one standard lot (100,000) using our account leverage of 1:100

The calculation would be (1.13729 * 100,000) / 100 = -$1137.30 USD

Note: If the base currency of your account is not in USD, this amount can simply be converted into the corresponding currency AUD, GBP, NZD etc.

Since margin is essentially the collateral required in order to open a trade, if the market moves against a client’s position and your overall account equity is reduced, then you may not have sufficient funds available to maintain this position.

If your Equity (Balance – Open Profit/Loss) falls below 50% of the margin required to maintain an open position then the system will begin automatically closing the largest losing position in an attempt to increase your equity.

Our margin call and stop out levels are 80% and 50% respectively.

Your account leverage is the multiplier of your ability buy a larger volume of currency, and will determine how much margin is required for you to open a position.

Example

If you have leverage of 300:1, you can control a large position ($150,000) with a small amount of margin ($500).

The maximum leverage is currently 500:1. All GO Markets client by default, are set up using a leverage rate of 100:1 (1%). According to the account balance, a client may choose a rate between 1:1 (no leverage) to a maximum 500:1.

Go to the market watch area, right click and choose symbols. Click on the properties for a particular trading symbol and it will give you all details including the swap rates.

If you hold a position overnight on a Wednesday, the financing (Swap) charge is multiplied by three (3) times. This accounts for the settlement of your open position(s) for the proceeding weekend. The financing charge is also affected by public holidays.

Overnight financing costs are applied during the New York close which equates to 00:00 platform time.

Take profit and stop losses are classed as pending orders. Unfortunately, it may not always be possible to fill these orders at the desired levels due to price volatility or unforeseen market events. Once triggered, pending orders then become market orders and subjected to whatever market liquidity is available at that time.

Our pricing is derived from top tier liquidity providers who stream prices to our platform.

MT4 always uses Bid price to construct the chart in all available periods. You can learn more about MT4 and Charts via our education resources.

Our platform or chart time is set to GMT+3. It cannot be changed on your MT4.

The MT4 chart will display the BID price by default which is the (SELL) price. When you enter a short position, in order for you to close this trade you need to (BUY) or go long. Therefore, the ASK price or BUY price is required which is not reflected on the chart. Another way to think of this is the BID price or chart price plus the spread.

Yes. You can use EAs (Expert Advisors) available from third party providers. As GO Markets is not associated with any of these providers, we cannot provide additional support for these automated strategies and suggest you contact the source directly should you experience any difficulties related to settings or methodology.

The BID price is shown on the chart by default, to include an ASK line to display the current spread, please use the following steps:

Step One

Press F8 on the keyboard, select the “Common” tab and make sure the “Show Ask line” box is checked.

Step Two

Select the “Colors” tab and make sure the ASK line colour is something bright such as Aqua in the example below.

Step Three
You should then see something like this below with both the BID and ASK price displayed in the example below.

 

We have over 50 currency pairs on our platform and are still expanding the list from time to time.

The best way to find out is to setup a demo platform – trial demo account. It takes less than 5 minutes. You can also view the range on our Forex Product page.

Yes, you can trade 0.01 lots on Forex.

No, we do not prohibit any trading styles and you can open and close your positions as often as you like.

The US internal Revenue Service (IRS) mandate that holders of US equity derivates (which include US CFD shares) are taxed in accordance with Section 871(m) of the US Tax Code.

Depending on the country in which you reside, the rate varies. If you reside in a country that is subject to a tax treaty with the US, a rate of 15% is withheld. Non-tax treaty countries are subject to the highest rate of 30%.

Depending on your circumstances, you will need to provide us with a W-8 or W-9 form.

If you are seeing this error message on your MT4 platform (bottom right hand corner), please contact our support team by emailing support@gomarkets.com

Our demo accounts last for 30 days and you will be unable to access it once it expires. If you need to extend your trial before opening a live account with GO Markets, you can always register for another demo account. To do so, simply click on File > Open an Account on our MT4 platform and follow the prompts.

Most of the time, it simply means the platform is not able to log you in. You can click on File > Login to Trade Account.

If you don’t see the full list of symbols on Market Watch, right click on one of the symbols, and click Show All.

Yes. We packaged a Mac version MT4 with WINE for our traders to use. view the guide using this link.

A daily statement is sent out if you have some trading activity on the previous day. You may also want to check your spam folder as sometimes they may be miscategorised by your email service provider.

On your account history, right click on the display area or one of the closed trades, select the period you want. Once the records show, right click again and select ‘Save as Report’.

Yes, MT4 platform supports multiple logins to the same account.

When you are running the installer, there is a Settings button on the same page of the licence agreement. Click on the button and rename the destination folder and continue. It will then install another copy of MT4 on your computer.

Click on File > Open Data Folder and open MQL4 folder. There are Experts and Indicators folders within it and you will need to copy the mq4 or ex4 files into their respective folder.

No. The trading platform time is set by default and cannot be changed. It may be possible to obtain local time indicators directly from the MetaQuotes community.

The update’s are done automatically whenever there is a new build released by Metaquotes. You’ll need to allow the program to make changes to your computer when it starts up.

You may also try running it as administrator to grant the program sufficient access level to perform any update.

The GO Markets trading servers are located in London.